Retail Management
Management Development Program (MDP) On
Retail Management
Achieving Excellence in Retail Sales
Online commerce and customer-centric shopping experiences have changed the world of retail. As a result, the demands of modern retail have made it imperative for retail managers and executives to function in highly competitive environments. For this, they need teams of Retail Sales executives, Retail Store Operations executives, Retail Sales Associates, etc., who are aware of the evolving landscape, suitably skilled, and armed with the requisite knowledge to be appropriately used in the ever-changing world of retail.
Objectives of the Program:
- To develop the required skills to enhance the efficiency and effectiveness of retail executives
- To educate executives about the evolving retail, customer, and marketing landscape
- Understanding technology-driven concepts about E-Marketing and E-Commerce
- Analyzing how data captured at POS can be leveraged by retailers
Target Participants: Retail Sales executives, Retail Store Operations executives, and Retail Sales Associates, from any industry vertical, can attend the MDP.
Learning Outcomes: Retail Sales/Operations executives and officers will learn to enhance their productivity and performance by upskilling themselves
Understand how the tech revolution has changed the requirements of their roles and transformed the consumers.
Understand how to use digital skills and the e-commerce arena to their advantage.
Program Contents:
There will be 6 sessions covering the following concepts-
This session will cover the paradigm shift that has carved the modern retail arena. Discussions will revolve around the highly dynamic and competitive customer-driven markets and future growth prospects in today’s multi-channel and ubiquitous environments.
This session will cover retail sales skills, customer service skills, and attributes required by efficient sales executives
Tech-savvy modern customers are much more informed and can easily make product and price comparisons. This session will cover specific skills and customer relationship management strategies required by retail employees to appeal to modern customers.
This session covers concepts about role of RFID and related technological advancements in the retailing environment of the company to improve the Company’s modus operandi and minimize errors.
Retail organizations deal with the constant challenge of inventory theft and every year a big chunk of inventory is reported to have been shoplifted by almost all big brands. This session would deal with such issues and suggest some measures to control and monitor inventory shrinkage.
A contemporary case study will be used to illustrate how retail executives can utilize the above sessions to bolster their effectiveness.
Date : 23/03/2024
Timings : 10.00 AM to 3.00 PM.
Mode of Delivery: Online
Program Fees: INR 1000/
Payment can be made through the following two options:
- Google pay/ Paytm/ Phonepe on the number of Mr. Praveen Arora – 9990679915
- Bank transaction through NEFT/ IMPS as per the details below:
A/c holder name – Jaipuria Institute of Management
A/c number – 20372745394
bank name – Indian Bank (current account)
Branch name – C-25, Sector-15, VasundharaAwasVikas, Ghaziabad – 201012, Uttar Pradesh
IFSC – IDIB000V515
Contact number (for confirmation) – 9990678915, 0120-4550109
Don’t forget to write ‘MDP Payment’ and your name while making the payment.
Enhancing efficiency at work is a massive challenge for multiple organizations. There is a need to create an affiliation within the employees for the organizations that they are serving in, to fulfill the purpose of mutual growth. In order to enhance managerial efficiency it is important to have an in-depth understanding of self and further the vision and mission of the organization an individual is serving at. We at Jaipuria Institute of Management have trained faculty who can aid multiple organizations to bridge this gap between employees and employers by addressing the needs of non - finance professionals & entrepreneurs. I invite people from the industry to attend this MDP and work on their managerial efficiency.
Prof. (Dr.) Daviender Narang
Director, Jaipuria Institute of Management
Shri. Shishir Jaipuria
Chairman and Patron
Prof. (Dr.) Daviender Narang
Director, JIM
Prof.(Dr.) Rashmi Bhatia
Dean-Academics and
Chairperson,
Ms. Abhilasha Singh Upadhyaya
With over 15 years of experience as a Faculty (Marketing and Operations) at eminent management institutes, She is passionate about educating and transforming young minds into professional and visionary leaders. She has qualified UGC NET in Management and also possess a Trainer credential in Retail Operations, which reflects her knowledge and skills in the field of retail management. Ms. Upadhyaya has recently completed her Executive Program in Digital Marketing from IIM-Indore. Additionally, she is pursuing a PhD in Consumer Behavior at Jaypee Institute of Information Technology, Noida, and has authored various articles and case studies for refereed journals.
Jaipuria Institute of Management is a premier management Institute in Ghaziabad set up by Seth Anandram, Jaipuria Education Society under the able guidance of the chairman Shri Shishir Jaipuria. Affiliated to Dr. APJ Abdul Kalam Technical University, Lucknow, UP and approved from AICTE, Our Institute offers Two years Full Time Master degree Programme in Business Administration (MBA-Dual), MBA (Business Analytics ) and MBA (Banking and Financial Services) The institution provides quality management education to transform individuals into Business Leaders, Skilled Managers and Entrepreneurs.
Jaipuria Institute of Management intends to provide and develop the capabilities of the young minds by upskilling and raising their level of competence and intellect to face various challenges in the global environment. In pursuit of excellence, the institute provides training and development services, fosters research and disseminates knowledge through publication of books, journals and magazines for the development of society at large. Jaipuria Institute of Management has established itself as a leading management institute in Northern India.
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